Support
We usually reply within two business days.
Contact: osmankantarcioglu@hotmail.com
Please include the device you are using and, if it helps, the approximate time the problem happened.
Common questions
How many stories can we create?
One new story per day, per account. The allowance resets at midnight in your device's own time zone and the countdown on the home screen shows exactly when. Stories you already have can be replayed as often as you like; replays never count against the allowance.
What happens if we don't create a story one day?
Nothing is lost and nothing is banked. The last story stays as tonight's story, and the button to create a new one simply stays available.
How do I manage or cancel the subscription?
Subscriptions are billed by Apple, not by us. Manage or cancel them in the App Store (Settings, your name, Subscriptions). Cancelling stops the next renewal; the current period continues to its end.
How do I export or delete our data?
Open the Parents tab in the app and use "Delete account and data". You can also email us and we will do it for you.
Is the content safe for young children?
Every story is generated against a fixed set of safety rules and is checked before it reaches you: no violence, no scary imagery, no commercial content, and nothing from your "avoid" list. If something still feels wrong, email us with the story title. We take it seriously.
The narration isn't playing
Narration is prepared the first time a story is opened and takes about a minute. If it stays stuck, close and reopen the story; if it still fails, email us with the device you are using.
How do I delete my recorded voice?
Parents tab, Your voice, Delete my voice. The recording, the text it reads and the preview clip are removed from your private storage. Deleting your account removes them too.